Got Questions?
We’ve Got Sparkly Answers!
Explore everything you need to know about starting your learning journey at BrightMind. From screen time safety to choosing the coolest teachers.
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For Parents
Keeping your little learners safe and growing.
Is BrightMind safe for my child?
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Safety is our #1 priority. Every piece of content is hand-vetted by educators, and our platform uses closed-loop communication to ensure zero contact with unverified third parties.
What age groups do you support?
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We have tailored tracks for Pre-K through 6th Grade (ages 4-12), with specific curriculum adjustments for different developmental milestones.
How can I monitor my child's progress?
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The Parent Dashboard provides real-time insights into lesson completion, skill mastery, and even identifies areas where your child might need a little extra encouragement.
How do I manage screen time?
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Our "Healthy Play" timer allows you to set daily limits directly in the settings. When time's up, our friendly bot guides your child toward offline activities.
What is your cancellation policy?
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You can cancel your subscription at any time with a single click in your account settings. No hidden fees, no phone calls required.
Are you COPPA compliant?
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Yes, we are fully COPPA and GDPR compliant. We do not sell data to third parties and minimize data collection to only what is essential for learning.
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For Kids
The fun stuff about your new adventure!
How do I earn badges?
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Badges are awarded for completing lesson streaks, helping fellow learners, and mastering new skills! You can see them all in your digital trophy room.
Can I learn when there is no internet?
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Yes! You can download your favorite courses for offline play. Great for car rides or trips to grandma's house.
How long are the lessons?
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Lessons are bite-sized (10-15 minutes) so you can learn something awesome and still have plenty of time to play outside!
Can I pick my own teachers?
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Absolutely! Each course has a different teacher guide. You can choose the one whose teaching style and fun facts you like best.
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Subscriptions & Billing
Simple plans for every family.
Is there a free plan available?
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Yes! Our 'Spark' plan is free forever and includes 5 starter lessons to help you get the hang of things.
What payment methods do you accept?
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We accept all major credit cards, PayPal, and Apple/Google Pay for a seamless checkout experience.
Do you offer a Family Plan?
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Our 'Family Glow' plan allows up to 4 children to have their own individual profiles under one monthly subscription.
Can I get a refund?
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We offer a 30-day "Happiness Guarantee." If your child isn't loving it within the first month, we'll give you a full refund—no questions asked.
Still have questions?
Our team of expert educators and support bots are standing by to help you 24/7!
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