Curated Solutions
Everything you need to know about the LUMIÈRE experience. If your inquiry is not addressed here, our skincare artisans are available for personal consultation.
science Products & Ingredients
How do I choose the right routine for my skin type? expand_more
Every LUMIÈRE ritual begins with understanding your unique biological profile. We recommend starting with our digital Skin Quiz or booking a virtual consultation. Generally, our 'Balance' collection is ideal for combination skin, while 'Glow' focuses on brightening mature or dull textures.
What is the typical shelf life of your products? expand_more
As we utilize high concentrations of botanical extracts and bioactive lipids, our products are best enjoyed within 12 months of opening. Each glass vessel features a 'Period After Opening' symbol on the base for your reference.
I have sensitive skin. Will I have an allergic reaction? expand_more
LUMIÈRE formulations are dermatologically tested and free from common irritants like synthetic fragrances and parabens. However, we always recommend a patch test on your inner wrist 24 hours before full application, especially if you have known botanical allergies.
Are your products pregnancy and nursing safe? expand_more
Most of our collection is entirely safe during pregnancy. We suggest pausing the use of products containing high levels of Salicylic Acid or Vitamin A (Retinoids) during this time. Please consult your physician with our full ingredient list for definitive guidance.
local_shipping Orders & Shipping
What are the standard delivery times? expand_more
Domestic orders are typically processed within 24 hours and delivered within 3-5 business days. We offer expedited shipping at checkout for those who require their essentials more urgently.
Do you offer international shipping? expand_more
Yes, LUMIÈRE ships to over 40 countries globally. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I track my order? expand_more
Upon dispatch, you will receive a confirmation email containing a unique tracking link. You can also view your order status in real-time by logging into your LUMIÈRE account portal.
What is your return and exchange policy? expand_more
We accept returns on unopened, unused products within 30 days of purchase. Due to the artisanal nature of our formulations, we cannot accept returns on opened glass vessels for hygiene reasons.
spa Skin Consultation
Is the skincare consultation really free? expand_more
Yes. We believe that professional skincare advice should be accessible. Our 15-minute introductory virtual consultations are complimentary and designed to help you build a foundational ritual.
How does the Skin Quiz work? expand_more
Our quiz uses a proprietary algorithm that analyzes your climate, lifestyle, and skin concerns to match you with the precise LUMIÈRE products that will yield the most transformative results.
Will I get a personalized routine? expand_more
Absolutely. Following your consultation or quiz, we provide a detailed AM/PM regimen, including application techniques and supplementary lifestyle tips for holistic skin health.
Can I talk to a human expert? expand_more
Of course. While our digital tools are advanced, nothing replaces the intuition of a skin therapist. You can schedule a 1-on-1 video call with our Lead Estheticians via the booking link below.
Still unsure?
Experience a one-on-one session with our master estheticians to craft your perfect ritual.