Last Updated: October 24, 2023
We collect information that identifies you as an individual urban gardener. This includes your name, email address, and physical delivery address to ensure your botanical kits arrive safely at your doorstep.
Your financial security is paramount. We process billing through encrypted third-party gateways. ROOTOP does not store full credit card numbers on our local servers; we only maintain tokenized references and billing history for your convenience.
We use small text files to understand how you navigate our garden guide and shop. This data helps us prune our user experience, making it easier for you to find the right seeds and tools for your specific balcony conditions.
We only share necessary data with trusted logistics partners and botanical suppliers who adhere to our strict privacy standards. Your data is never sold for third-party marketing.
You have the right to access, rectify, or erase your personal data at any time. We support data portability and provide clear avenues for you to exercise your privacy rights under EU law.
We retain your data only for as long as necessary to provide our services and comply with legal obligations. Inactive accounts and their associated data are archived after three years of zero activity.
You may withdraw your consent for seasonal newsletters and botanical tips at any time via the 'Unsubscribe' link at the bottom of our emails or through your account dashboard.
Our dedicated Data Protection Officer is here to ensure your peace of mind. Reach out for any inquiries regarding your digital footprint in our urban forest.
